Customer Experience Manager
Hungry. Humble. Honest.
Our values form the foundation of who we are and how we operate every day around the world. They show up in our ambition to achieve our dreams, our courage to do what matters, and our tenacity to keep customers happy. At Nutanix, we prize those unique individuals who demonstrate empathy, respect differences, and appreciate others. If you’re authentic, credible and transparent—someone who walks your talk and thrives on collaboration—we want you to join our team!
Be a part of building a company that is truly leading an IT revolution. We make infrastructure invisible, elevating IT to focus on the applications and services that power their business. Led by Dheeraj Pandey, one of CRN’s “Top 25 Innovators of 2016,” Nutanix welcomes big thinkers and budding entrepreneurs, those who are unafraid to take on seemingly impossible challenges and interested in learning how to build a business along the way.
Nutanix employees enjoy some amazing benefits and perks: healthcare, plenty of snacks, employee (and family) events, world renowned speakers, training and development, and much more. See what life is like at Nutanix by following us on Twitter: @NutanixCareers and Instagram: @Nutanix
- Build and maintain strong relationships with 20-25 assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology.
- Develop and implement tailored Customer Success Plans aligned with customer goals, regularly reviewing progress and making necessary adjustments.
- Monitor customer satisfaction metrics and proactively address concerns to enhance overall customer experience.
- Drive product adoption through deep technical knowledge and proactive engagement with customer organizations.
- Collaborate with internal teams to optimize resources and effectively respond to customer needs and feedback.
- Establish foundational processes and best practices within the customer experience team to foster continuous improvement.
- Achieve NCX certification within the first year to enhance expertise in customer experience management and credibility among stakeholders.
- Advocate for customer needs and deliver constructive feedback to influence product development and service enhancements at Nutanix.
- 5+ years of experience in customer-facing technical roles, especially with mid-senior level stakeholders.
- Strong technical expertise in data center technologies, virtualization, network, storage, and hyper-converged solutions.
- Exceptional communication and relationship-building skills with a customer-centric mindset.
- Proven ability to develop and implement tailored Customer Success Plans.
- Technical certifications (e.g., VCP, NCP, NCM) and familiarity with ITIL and TOGAF are advantageous.
- Fluency in English is required; additional language skills are highly desirable.
- Experience in managing large-scale customer operational standards and processes.
- Adept at collaborating with cross-functional teams to enhance service delivery and customer experience.
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Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.